To Whom It May Concern:
Yesterday, 6/8/2021, I came through the drive through of the Litchfield, Il KFC at apx. 7:45 PM. I was the only vehicle in line at the time. I was asked to pull forward to the sidewalk. Thought it was a little odd but OK. Looking down the sidewalk waiting for someone to come out, I noticed in my side view mirror the woman who took my order and gave me my drink through the drive through window, was climbing out that same window. Frankly I thought I was seeing things and would not have expected to see something like this. When she approached my vehicle with my food, I asked her if she just climbed out the drive through window to which she said yes. Sitting in disbelief, I saw her walk back to the drive through window and climb back in. I am sure that there was at least one door that worked as I pulled around to the other side of the building to meet my wife and saw two men walking to the dumpster.
I did not see this woman’s name tag but she has dark (black maybe) hair and repeatedly called me “hun”. She appears to be young, maybe late teens or 20’s.
I stop by this KFC multiple times a month as I travel. The food is good but I am concerned now that I saw an employee put their feet and backside on the same surface that my food sits on. While the food is in a bag, the appearance is not a good one for a professional food service business and I am sure is at least one health code violation as well as an OSHA violation. I am leery of returning to this store.
Today, 6/9/2021, I called the store and asked for the manager. The person who answered said she was the manager and then said “hun”. I explained what happened and there seemed to be zero shock or concern about my experience. She asked no questions or expressed no concern about my experience. I would expect that a manager would at least express some disappointment. This is why I think the person who climbed out the window and the person I talked to today was one in the same. If she indeed is a manager, as she claimed, then the situation is worse than I had thought. If this is the way management functions at this KFC then indeed I am even more leery of returning to this location. I will more than likely will not dine at this location again as well as informing my friends and family of my experience.
Please note I do not want anything other than to see the situation corrected.
If someone would like to contact me, my name is Jeff Metheny 815-319-1332.
