I have been attempting to resolve an issue that occurred since Monday 9/12/22 & no one will return my call. I have contacted the Myrtle Beach location numerous times only to be told a manager will call me back. I was told on my last call that the district manager submitted a final invoice to accounting but never contacted me regarding my concerns or addressed the discrepancies with the charges being charged to my credit card, even after I called everyday being told that a manager was not available but would call me back. There was a mistake that was made with my rental & no one at the location will accept responsibility for it & I have been penalized & I’ve done nothing wrong. I have multiple times asked for a signed copy of my rental contract agreement but have been refused. I still do not have it & the location refuses to send it to me the same as a manager at the location refusing to call me back. There is a discrepancy between what I was told my cost would be vs the charges. I received an invoice that was altered by the Franchises district manager. I never signed or agreed to any charges other than what was charged on 9/9/2022 ($166.96) & would like to speak with someone about this. I feel that this may be a discriminatory act because why else would a manager not call me back to discuss concerns or problems. I also notice my AAA & b-day coupon code is missing & does not show even though it was present on my original online reservation. It appears that if you rent from a Franchise location that they are allowed to do whatever they want even if its unethical. I have asked for a copy of my signed rental agreement as well as a call back to discuss the excessive number of charges showing on the invoice that was emailed to me. I have a right to view & receive my signed rental contract. I also have copies of what my original reservation shows as the amount due. The charges the District Manager calculated are bogus & a coverup from the mistake her employee made at the time of check in. You can see the original charges on 9/9/2022 for $166.96 & that I don’t have the capabilities of changing or doing anything for that matter to my completed transaction. If my rental contract was for the charges showing on the final bill, I would have been charged at the time proving these were charges made up by the manager & not approved or consented by me. (Please review all the notes on my account, verify & confirm this by comparing previous transactions from this location with my transaction that day) Even one of the reps (Kendall) I spoke to on the phone that morning told me I should be happy that was all I was charged when I asked what the $255.14 was for. She said I was charged for an extra day because I did not return the vehicle by 10:00am & that I had already gotten a great discount & mistakenly been giving free days so be glad it was only $255.14. None of this is my fault & I should not be penalized for someone’s mistake especially after I verified whether or not the amount was correct & was assured “yes, you only owe for taxes”. The morning myself & my family were leaving Myrtle Beach & on our way to the airport, I found out about death in my family & was told that I should have called to inform someone that I would not be there at 10am to return the vehicle but at that time was so distraught so the last thing on my mind was calling since I was already on my way to the airport. I was attempting to keep my family calm because we still had to fly back home to Cincinnati despite the news we had just received. It was very challenging & now dealing with how stressful this rental situation is has only caused me more mental distress. Is this how Franchise locations are allowed to treat Gold Rewards members? It’s unacceptable. After reading reviews it appears this location practices unethical behavior frequently & management repeatedly mistreats customers, avoids customers & if engages at all is rude. It’s unacceptable. Can someone please help?
Location of Franchise:
Hertz 1100
1100 Jetport Road
Myrtle Beach, South Carolina 29577
864-879-0854
