I drove to the KFC location at 5330 Old Hwy 11 Hattiesburg, MS 39402 on August 22, 2020 to purchase original recipe chicken. I went thru the drive thru at 9pm and requested a $20 Fill-up of original recipe chicken. The girl stated they did not have any original recipe available. I assumed they would have some before closing at 11pm so I waited approx. 30 minutes and drove back thru the drive thru. The car in front of me was requesting original recipe and so with my window down I heard the same response to that customer that I had received earlier, “we do not have any original!” As I watched the car in front of me drive away, I went ahead and ordered the same since I was sitting in front of the speaker and received the same unapologetic response. I pulled over and parked to call the manager to inquire why they were 2 hours from closing and could not offer the items listed on the menu. When the manager answered, I asked her for her name and her response was, “I do not have to give you that information” and then she hung up on me! Completely unacceptable! She never even gave me a chance to tell her the nature of my call! My name is Joan Polk and my cell number is 601-818-6212. I am available should you need to discuss this complaint in further detail. Thank you for your prompt attention to confront and resolve this matter so it will not happen again.
